FAQs & Policies

last update: 2/4/21

Your use of this site constitutes your acceptance of the published Terms of Service, including posted shipping and handling times and order processing procedures.


Product Usage and Instructions

  • Instructions for Specific Products
  • General How-to Info
  • Skin Safety/Wearing Oils

Shop Policies

  • Correspondence and Contact
  • Cancellations, Refunds, and Chargebacks
  • Handling Times
  • Shipping Rates
  • Shipping Notification and Order Status
  • Returns, Damage in Transit, and Problems


  • How to Book
  • Client Agreement
  • Client Privacy

Product Usage and Instructions

Items do not come with instructions unless the listing states that they do. There are many, many ways to use these products, and they’re used to construct an appropriate working given the particulars of the case/client.

As a professional rootworker, I doubt I’ve ever done the same altar work the same way twice – everything is customized for the client/situation. This is not a one size fits all scenario where you pick a spell out of a book. Hoodoo just isn’t like that. So different workers will work different ways sometimes, and there is always more than one way to use an item. My supplies are building blocks, but the architectural plans are yours.

I cannot offer free spell consultations or “give you a spell” to use with a product. To see what kinds of queries I can do free informal email consultations on, see the Consultations page.

If you need guidance on general principles of spellcraft, or on using hoodoo oils, powders, etc. in general, visit the Education section or Big Lucky Hoodoo for tips, tricks, and links to reliable educational resources. You’ll find a directory  of “Conjure 101” or rootwork education articles. They will point you to info including (but definitely not limited to) the following:

  • how to use oils or powders
  • how to set lights
  • how to do certain hoodoo rites or spiritual workings
  • how to take a spiritual bath
  • how to work with a saint or spirit
  • how to write a petition
  • how to hire a professional worker
  • how to get a good reading
  • how to avoid being scammed by liars and frauds

If you require specific guidance or feedback beyond what is available in those resources and you want my personal attention on your use of my products or on the “spell” you are casting, you can book a consultation session.

It is not humanly possible for me to answer all the email I receive asking for free spell advice and for instructions on how to do X,Y, or Z with my products. If you need a spell, your single best resource is probably Lucky Mojo – they have hundreds if not thousands of hoodoo spells listed. Please don’t order a candle or oil and then get mad at me when I can’t answer questions about the specific spell you’re using with it. I don’t advertise that service and don’t offer it. There are *hundreds* of spells out there free for the searching.

SKIN SAFETY AND WEARING OILS: Oils are for prayer and ritual use in anointing candles, mojos, and other objects; they are not cosmetics or perfumes and are not sold or labeled as such. We accept no responsibility for allergies or adverse reactions if customers choose to wear them anyway.

You are advised to exercise caution, do an allergy patch test, and research essential oils and proper dilution levels with carrier oils if you want to wear any spiritual oil, manufactured by anyone, that is not properly labeled and sold as a cosmetic. Any U.S. seller advertising their oils as products for skin application who doesn’t label them and list the ingredients according to FDA regulations can be shut down by the FDA for violation of the Food, Drug, and Cosmetic Act and the Fair Packaging and Labeling Act. Among other things, this means every ingredient, including individual herbs, essential oils, and colorants, must be listed on the label, and you know hardly any maker of condition oils does that!

My bath crystals ARE formulated specifically with skin-safe levels of essential oils and ARE labeled in accordance with FDA rules for cosmetics (to the best of my knowledge and ability – those rules can be kinda vague sometimes). While you can also use them as floor washes, they were designed for bodily use in accordance with FDA cosmetic labeling laws. I suggest you *only* buy bath crystals from creators who do the same. That means listing every single ingredient individually, including botanicals and colorants.

Why? Y’all, if you could see even a fraction of  the comments I’ve seen on forums and blogs and sites frequented by DIYers and wannabe soapmakers and new formula creators, you would be *utterly horrified.* The ignorance is widespread, the official oversight is entirely inadequate, and statistically speaking, your chances are excellent of buying body products from someone who has no idea how to create a safe product and label it accurately. And if they aren’t familiar with the labeling laws, can you count on them to be familiar with the intricacies of various essential oils, botanicals, and preservatives? A *lot* of people confuse antioxidants and preservatives – this should concern you greatly, unless you don’t mind getting a nice helping of gram positive bacteria along with your Van Van bubble bath. (No, vitamin E is NOT a preservative.)

Can you be sure their blends don’t contain any dangerous herbs or essential oils? Any that cause photosensitivity? Any that should be avoided during pregnancy? While accurate and legally compliant product labeling is no guarantee of anything, it’s a good first thing to look for when assessing whether the creator of a product has sufficient knowledge of laws and safety profiles and industry standards and herbal profiles to warrant your trust. (Just FYI, real soap – the kind made with lye and oils/fats, not the kind that is actually a detergent that they’re calling soap – is exempt from cosmetic labeling laws, so don’t judge artisan soapmakers by the labeling standard. But lotions, scrubs, bath salts, ritual oils if advertised as being wearable, all that stuff needs FDA-compliant labeling.)

All products are for external use only unless clearly labeled and packaged as tea. Keep away from children and pets.

All-natural does not equal hypoallergenic, and many essential oils are dangerous if ingested and/or applied to the skin. Even oils that are generally considered skin safe can cause reactions in sensitive individuals, and new allergies can develop in a person’s lifetime unexpectedly. Thus, even if you do your research, you should still do a skin test with any new container of any kind of formula, sold by anyone, if it will come into contact with your skin and stay there for a minute.

Shop Policies

Email response times: I try to answer all correspondence within 48 hours (two business days) of its receipt. Depending on email volume and how my internet is behaving, though, it may take me longer, especially if your response requires significant typing, needs an invoice or contract made, or involves my looking something up in records. We are not open on weekends or holidays.

Existing orders: If you are writing about an order that has already been placed, please see the payment acknowledgment email you received after you made payment for guidelines on how best to direct further info or inquiries. You should reply to that email instead of using the contact form here or writing from a different address. In the interest of client/customer privacy, we cannot answer questions about your order if they come from a different email address or through our contact form.

Hours, Contact, and Appointments: Email is the only reliable way to contact me directly and get a personal response from me. I do not have set, regular “open hours” as I am rarely available during the day, and appointments have to be scheduled via email, so you have to start with email either way. Please see the Consultations page for more info about scheduling those and the Altar Work page for more info about altar work and in-person work.

Sending customization info: Most customized items have instructions in the product listing for how to give me your personal info. They usually involve your filling out a set of questions on a linked intake form. If you need to contact me about your custom items and there’s no intake form, follow the directions in the payment acknowledgment email you’ll get after checking out. You’ll generally need to reply to that email with any additional information.

If you send a separate/second email with a different subject line instead of following the directions in replying to your order acknowledgment email or intake form, it can slow me down considerably on processing your order. So please read and follow those instructions for best and most efficient service.

Cancellations and Returns: Orders that have entered processing cannot be cancelled. All sales are final. I cannot restock most of my items as they are individually prayed over or otherwise custom-finished pieces, or are consumables such as herbs, salts, and oils that cannot be returned for hygiene reasons. See the TOS and Shipping & Handling pages for full details, including what to do in case of damage during transit.

Refunds and Chargebacks: Refunds must be initiated by us. Chargebacks are considered theft. I don’t want to run a big warehouse, and I don’t want my customers to be upset or surprised — I want people to understand what they are getting. And the majority of my customers do. But there is always someone who doesn’t read any of the TOS or item listing details and freaks out if they order on a Friday and don’t have their item by the following Wednesday. If they put in a chargeback, they screw things up for me and all my other customers, which is not fair to those who do read the listings and TOS.

Theft violates the Terms of Service and negates the usual guarantee of client privacy. Chargebacks will be reported to every colleague I have, every professional organization I’m affiliated with, and any relevant legal, spiritual, and/or financial entities, including collections. See the TOS for more info.

Handling times: Handling times start at 5-10 business days and will be longer for larger orders, bulk orders or those requiring special packaging, orders with several customized or specialty items, and international orders. Please see the Shipping & Handling page for more details.If you are in a hurry, please do not order without writing me first to inquire about whether I can meet your deadline. I cannot honor requests for specific delivery deadlines unless that is agreed upon in writing *before you order.*

We are not open and do not ship on weekends or federal holidays. Weekends and holidays are not business days.

Shipping Notifications and Order Status: You will receive an automated email to the address associated with your payment account as soon as your shipping label is generated. We cannot provide status updates or play-by-plays on orders in progress beyond the two notification messages detailed on the Shipping/Handling page, because “we” is just me, one person, handling everything but the woodworking and Buddhist stuff. If I’m glued to the computer all day answering questions whose answers have already been provided, I don’t have time to make your stuff. So if you write to ask “when will my order ship,” you’ll get a form letter telling you to see your payment acknowledgment email and the site Shipping/Handling page. Please see the Shipping and Handling page for more information.


Light Settings: You can book a light setting service at the Altar Work page.

Altar Work Services: Please visit the Altar Work page to read about what kind of cases I take, how to get your case considered, whether you can book directly or need a consult and/or contract first, and how to get more info.

Readings & Consultations: If you would like to book a reading, a coaching session, or a consultation to have rootwork performed for you, or if you aren’t sure whether you need to book a consultation, see the Consultations page for more info.

Client Privacy: Client privacy is of the utmost importance, and none of your identifying information will ever be publicly associated with any particular service or spiritual work without your consent. If a photograph of your altar work is used on a website or other property of Karma Zain or Seraphin Station, it would be edited to obscure any means of identifying you. This is part of the code of ethics to which I adhere. See the Altar Work page for more info on ethics and the Client Agreement for details on services and limits of guarantee.